Please, refer to this section before asking questions related to the server. Use the search function on our forum or Discord. Most of them have already been answered before. This will save you the wait before someone answers you specifically.
Q: I cannot log in to the game, what to do?
A: Make sure that you followed all steps from the How to connect section http://www.hades-wow.com/how-to-connect/. Your Game account also needs to be verified via email address first. Make sure that you login via your account name, not the email address. Using the wow.exe file (not wow-x64.exe) is recommended.
Q: The game is offering me three different realms, Hades, Artemis and PTR. What’s the difference between them?
A: Hades is an international project launched in Q4 ’17 with progressive content schedule: http://www.hades-wow.com/content-schedule/. Artemis is a highly progressed realm with a majority of CZ/SK players. There are still some international guilds. Artemis is an older and more progressed realm. PTR is a test realm only. You can get instant level 85 and buy gear from custom vendors spawned in major cities for your testing needs.
Q: I am experiencing serious lag and other people seem fine, what’s wrong?
A: Try all three login server options listed in “how to connect” to determine which one provides you with the lowest latency. If you use a different client than ours, make sure you only have one realmlist file, in the folder specified by the first line of text in Config.wtf. We have a guide on our Discord server, pinned message in the #support room.
Q: The realm seems empty, I can’t see other people chatting.
A: We use a different name for a global chat channel, just type /join world.
Q: What’s the population on the Hades project?
A: TwinStar project is not revealing any information regarding population on any project we are running. The most common answer you will see is 49, the cap of ingame /who search. Also the addon Census+ isn’t really accurate, because it doesn’t deal with that restriction correctly.
Q: I received an error message “This account has been suspended…”, when logging in.
A: Your account has been temporarily banned. More information can be found on the main page (log in to the account manager and search for recent bans). In case of doubts or a need for further clarification, turn to the person who has given you the ban. He or she will provide you with more facts about the reason and length of your ban.
Q: When I try to log in, I keep receiving an error message “This World of Warcraft account has been closed and is no longer available for use”.
A: This means there is a ban on your IP. In most cases, the cause of your ban is that you have put in your password or account name incorrectly too many times. Such bans typically last 10 minutes. You can find the cause of such ban and an unban date in the account manager.
Q: I think my ban is unfair. Who should I ask for help?
A: Your ban can be reviewed by the GameMaster (GM) who has given it to you (can be found in the account manager) or you can ask a head GM. All ban appeals are to be dealt with via private messages on Discord or forum.
Q: I forgot my game account password, what to do?
A: A new password can be sent via the account manager. You will find this option on the main page of the account manager which is located on our main website www.twinstar.cz.
Q: I forgot the password to the email I used for registering my game account. Can I somehow change the email address? How?
A: If your email address no longer exists, please contact jeniczek(at)twinstar(dot)cz.
Q: I have trouble logging into Bugtracker.
A: You need a forum account for this, not your game account. Make one and confirm it with your email and you’re set. Make yourself familiar with how to report bugs before posting here, we do have a guide for it: http://www.hades-wow.com/bug-reports/.
Q: I have seen someone breaking the rules ingame, what to do?
A: Provide us with appropriate evidence. Post it to our forum blacklist or #player-reports on Discord. How to make sure your report gets appropriate attention is described in this forum post: https://forum.twinstar.cz/threads/mandatory-reporting-a-player-read-first-blacklist-rules.123102/.
Q: Do you transfer characters from other projects? Do you offer instant high level characters?
A: No, we do not, but you can use our character auction containing characters properly leveled up by TwinStar players. These characters can be purchased for Stars available through the DONATE system. By donations you also financially support the server. You can find more details about such auctions in the Characters auction section of the Account manager.
Q: When the server crashed I lost an item I have obtained/ bought. Can it be returned?
A: Any item, XP or honor lost during the server crash CANNOT be restored! The same applies to items, honors etc. lost due to the player’s own fault. There is an automatic save function on the server which regularly saves all characters. At present, we only handle issues with loot from Cataclysm raid bosses.
Q: I have an ingame issue, what am I supposed to do?
A: Submit an ingame or a Discord ticket (http://www.hades-wow.com/project-hades-rules/) and of course you are able to contact us using Hades Discord #support channel (https://discord.gg/jdzXZ4A).
Q: I have an issue related to account or other (not in-game) related stuff, what should I do?
A: Contact us using Hades Discord #support channel (https://discord.gg/jdzXZ4A). If your problem is regarding an account activation, non-existing account emails, donations or anything character auction related, please contact us at jeniczek(at)twinstar(dot)cz.
Q: What should I do if I don’t have an access to the accounts email anymore?
A: If your email doesn’t exist anymore, please contact us at jeniczek(at)twinstar(dot)cz. If you have just lost your password or forgot your email, you have to try to remember it and contact your email provider. Email address is the key to everything and without email address you don’t have a way to provide us a valid proof that you are a legitimate account owner.